Skip to content
AE’s Terms & Conditions
- Product Returns
- All insulation products are special order, sold in pallet quantities only, and cannot be returned. All damage must be reported within 24 hours of receipt, and will be replaced only, no refunds will be provided under any circumstances. Please verify your quantities prior to placing an order.
- Stocked SIGA products which are unopened can be returned within 30 days with a 20% restocking fee minus any applicable shipping charges. Non-stocked / Backordered SIGA products are considered special order, have a 4-6 week lead-time and are non-returnable / non-refundable unless approved in writing prior to sale.
- ERV – All HVAC products are non-refundable. Any damage units must be reported within 48 hours of receipt, and will be repaired or replaced, but not refunded.
- Special Order products must be paid in full to place on order.
- Order cutoff times – Website orders for stocked products received by 1PM ship next day, and often ship same day.
- Damaged Products – All product must be inspected upon receipt, and any damage, or shortages must be reported within 48 hours of receipt.
- Warranty – All warranties go directly to the manufacturer for support, repair or replacement as noted on the manufacturer’s website. AE Building Systems does not warranty any products beyond the manufacturer’s warranty.
- Windows – CAD / Shop Drawings – On Final quotes and shop drawings, specifications, dimension must be verified for accuracy as defined in the manufacturer’s purchase agreement.